Feb 28
Here is an alternative choice to an open source ticket system such as the popular OpenSource Ticket Request System (OTRS) . Request Tracker is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousand
